We collect personal information from you when you visit our website or apply for finance products through us. This may include your name, address, contact details, date of birth, employment information, financial details (including income, expenses, liabilities and credit history), identification documents and any other information we reasonably require to assess your application or provide you with our services.
We also collect information through cookies and similar technologies when you use our website. Cookies help us to remember your preferences, understand how visitors use our site and improve our services. You may disable cookies through your browser settings, but some functionality of the website may be affected.
How We Use Your Information
We use personal information to:
Assess your eligibility for finance and provide recommendations;
Communicate with you about your application or inquiries;
Comply with our obligations under the National Consumer Credit Protection Act 2009 (NCCP) and the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act);
Meet our legal obligations to credit reporting bodies, regulators and insurers;
Conduct marketing activities (such as sending newsletters or promotional offers) if you have consented to receiving them;
Maintain our internal records and improve our services.
Disclosure of Personal Information
We may disclose your personal information to:
Lenders and financial institutions to arrange finance products;
Our service providers, such as credit reporting bodies, identity verification services, IT and administrative support contractors;
External dispute resolution schemes, such as the Australian Financial Complaints Authority (AFCA), if necessary.
We do not sell or rent your personal information. Some of our service providers may be located overseas. Where we send information outside Australia, we will take reasonable steps to ensure it is protected and processed in accordance with Australian privacy laws.
Security
We maintain physical, electronic and procedural safeguards to protect your information from misuse, loss, unauthorised access, modification or disclosure. Access to personal data is restricted to personnel who need it to perform their duties. When information is no longer required, we securely destroy or de‑identify it.
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccurate or incomplete information. To make a request, please contact us using the details below. We may need to verify your identity before providing access or making a correction.
Contact Details and Complaints
If you have any questions about this policy or wish to make a complaint about how we have handled your personal information, please contact us at:
FinQIQ Capital Pty Ltd Email: compliance@finqiq.com.au Phone: 1800117111 Address: 16a Regent Grove Morley, Perth WA 6062 Australia
We will acknowledge your complaint within two business days and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services, you accept the terms of the updated policy.
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